Frequently Asked Questions
Everything you need to know about booking and staying at Unit 708. Don’t see your question? Just ask — we’re happy to help.
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Rates
What are your rates?
Rates vary by season, contact us for owner direct booking pricing.
Booking & Payment
How do I book my stay?
Fill out the inquiry form, or, email us directly at Infinitybay708[at]gmail.com and most of the time we will respond within 24-48 hours.
What is your cancellation policy?
21 or more days prior to arrival = 75% refundable
14-20 days prior to arrival = 50% refundable
1-13 days prior to arrival = 0% refundable with date change flexibility offered within 12 months
Do you require a deposit?
A 50% deposit is due at the time of the reservation. The remaining balance will be required at check-in.
What is the minimum stay?
There is no minimum stay requirement.
Getting to Roatán & the Resort
Which airport do I fly into?
You’ll fly into Roatán International Airport (RTB), served by direct flights from several U.S. cities as well as connections through San Pedro Sula and Tegucigalpa.
Do I need a passport?
Yes, a valid passport is required for all international travelers.
How do I get from the airport to Infinity Bay?
Roatán Airport is about 8 miles from Infinity Bay — roughly 25–35 minutes. Eldon’s market is conveniently located on the way to Infinity Bay from the airport if you’d like to stock up. Options include:
- Trusted operator is Roatan Private Shuttle who will stop on the way at Eldon’s Market. https://roatanprivateshuttle.com/
- Infinity Bay does offer a shuttle but they will not stop at the grocery store.
The Condo
How many people does the unit sleep?
Unit 708 sleeps up to 6 guests — four adults and two kids, or five adults. There are two bedrooms, each with a king bed and its own en-suite bathroom.
What’s the view?
Unit 708 is on the top floor (4th floor) and overlooks the pool, with a glimpse of the ocean beyond. The pool is right outside your door, and West Bay Beach is just steps away.
Is there a full kitchen?
Yes, including full size refrigerator, dishwasher, oven, microwave, coffee maker, toaster, blender.
Is Wifi available? How reliable is it?
Yes — the unit has Wifi, which the owners used and had zero issues with zoom calls when working from inside the unit.
Is there air conditioning?
Yes, there is central air.
Is there in-unit laundry?
There is a laundry service through Infinity Bay, but if your stay is longer than 10-days, inquire with the owner about in-unit laundry.
Are all condos the same at Infinity Bay?
No — units vary by view, floor, and furnishings. Our condo overlooks the pool from the top floor with partial whispers of the ocean waves, and it has been recently upgraded, including new flat-screen smart TVs in each bedroom and in the living area.
Where in the resort is this condo?
Unit 708 is on the top floor (4th floor), mid-resort, close to the resort’s new swimming pool and new bar, and an easy walk to beautiful West Bay Beach.
Are meals included?
Infinity Bay’s Complimentary Breakfast Buffet and made to order omelet bar is included.
Can we drink the water?
Yes. Unlike most of Roatán, Infinity Bay operates its own advanced, resort-wide water purification and reverse-osmosis treatment plant. Because of this, the water coming out of the taps and refrigerators inside the condos is clean and safe to drink, cook with, brush your teeth with and make ice with.
Roatán also has both public and private medical facilities, ranging from community clinics to full-service private hospitals equipped to handle emergencies, diagnostics, surgeries and international insurance.
Resort Amenities
What amenities does Infinity Bay offer?
Guests have access to:
- Two pools — including an infinity pool overlooking the ocean — and a swim-up bar
- Direct beach access to West Bay Beach
- Air-conditioned breakfast restaurant, plus room service
- World-class spa and private health club
- On-site, full-service dive shop and private dock
- Concierge desk, airport transportation and water taxi service
Is parking available?
Parking is available in the Resort’s parking lot, free for registered guests and visitors who purchase a day pass.
How do I get around?
West Bay’s main strip is walkable, and taxis and water taxis are easy to arrange for exploring further.
Roatán & Local Area
What is there to do near the resort?
- Snorkeling and diving directly off West Bay Beach — some of the best reef access in the Caribbean
- Day trips to Mahogany Bay, Gumbalimba Park, or Little French Key
- Zip-lining and canopy tours
- Local dive shops offering PADI certification courses
- Sunset sailing and catamaran tours
- Monkey and Sloth excursions
Are there restaurants nearby?
La Palapa
The Argentinian Grill
Beachers
Sea Cat
Thirsty Turtle
or take a 7-10 minute water taxi located right at Infinity Bay’s dock over the West End
Is there a dive shop on site at Infinity Bay?
Yes — Infinity Bay has its own on-site, full-service dive shop, with world-class reefs right off West Bay Beach.
Is Roatán safe?
Roatán is one of the Caribbean’s most welcoming island destinations, and the one that keeps travelers coming back. Sun-drenched beaches, world-class diving on the Mesoamerican Reef, and a warm island community make it easy to settle into island time from the moment you arrive. Divers, families, and honeymooners visit year-round, and the island’s well-established tourism infrastructure means visitors regularly enjoy its beaches, reefs, and resorts without incident.
Honduras as a whole carries a Level 3 “Reconsider Travel” advisory from the U.S. State Department, but that guidance is driven primarily by crime in specific mainland departments. The Bay Islands, including Roatán, are not the areas it singles out.
Like any great destination, a few smart habits make your trip even better. Stick to the well-loved areas, book official taxis or resort transfers, and keep your valuables tucked away. Your hotel or dive operator is always happy to share local tips and recommend trusted guides.
Come for the reef. Stay for the island.
View the current U.S. State Department advisory for Honduras
What currency is used? Can I use USD?
The official currency is the Honduran Lempira, but USD is widely accepted throughout West Bay, including at most restaurants and shops. ATMs are available nearby for Lempira withdrawals.
Do I need to tip?
Yes, we recommend taking care of the wonderful hospitality.
What’s the weather like?
Roatán has a warm, tropical climate year-round (upper 70s–80s°F). The best weather is from February to August, when you’ll experience the driest weather, calmest seas and the most sunshine.
If you want a quieter island experience, September to November have fewer crowds. September and October typically bring the calmest, glassiest water of the year — often called the “doldrums” — which is fantastic for snorkeling. However, this is also peak hurricane season in the Caribbean. While Roatán is far south and typically misses direct hits more often than northern islands, afternoon tropical showers and heavy rain events are more common.
House Rules
What is the maximum occupancy?
Unit 708 sleeps a maximum of 6 guests — four adults and two kids, or five adults.
Are pets allowed?
No, pets are not allowed.
Is smoking permitted?
No. Smoking is not permitted anywhere in the condo, including the balconies.
Questions before booking?
We’re happy to help you plan the perfect Roatán getaway. Reach out anytime and we’ll reply personally with availability and rates.